Refund & Return Policy – The Good Vibes
At The Good Vibes, we strive to provide a seamless shopping experience. If you're not satisfied with your purchase, please review our refund and return policy below.
Your Legal Right to Cancel (14 Days)
As a UK consumer, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order for any reason within 14 days of receiving your goods, without needing to give a reason. This right applies to all UK orders, and equivalent rights apply for customers ordering from the European Union. This 14-day statutory right is separate from, and in addition to, our own 30-day return window described below. To cancel under this right, contact us at info@thegoodvibes.uk within 14 days of delivery; you'll then have a further 14 days to return the goods, and we will refund your payment (including standard delivery charges) within 14 days of receiving the goods back or evidence that they've been sent. You will be responsible for the cost of returning the goods to us, and this cost is non-refundable, unless the item is faulty or not as described. We recommend using a tracked shipping method, as we are not responsible for items lost or damaged in transit.
Returns
In addition to your statutory 14-day cancellation right above, we also offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must:
- Be in its original condition, unworn or unused, with tags attached.
- Be in its original packaging with all included accessories.
- Be accompanied by a receipt or proof of purchase.
To initiate a return, please contact us at info@thegoodvibes.uk. Returns must be sent to:
📍 Return Address:
112 Alfred Street
Gloucester, GL1 4BU
United Kingdom
If your return is accepted, we will provide you with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Buyer Responsibility:
- Buyers are responsible for all return shipping and postage fees.
- We strongly recommend using a trackable shipping method to ensure the safe return of your package.
- We are not responsible for lost or damaged returns in transit.
For any return-related questions, please contact us at info@thegoodvibes.uk.
Damaged, Incorrect, or Defective Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately with photos so we can evaluate the issue and offer a resolution.
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons, including:
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Beauty products (if opened or the protective seal is broken).
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Underwear & Swimwear (if the hygiene seal or labels have been removed or broken).
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Pierced jewellery (if the protective seal has been tampered with).
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Face coverings (if the seal is broken).
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Perishable goods (such as food, flowers, or plants).
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Custom or personalized products (including special orders).
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Hazardous materials, flammable liquids, or gases.
Unfortunately, sale items and gift cards are non-refundable and cannot be returned for change-of-mind reasons. This does not affect your statutory rights: if an item (including a sale item) is faulty, not as described, or develops a fault, you remain entitled to a repair, replacement, or refund under the Consumer Rights Act 2015, and to cancel under your 14-day statutory right above where it applies. Items described as "personal shopping", "special order", or "sourced on request" do not lose your statutory cancellation or faulty-goods rights unless they are genuinely made-to-order or personalised for you specifically.
Exchanges
If you need a different item, the fastest way to ensure you get what you want is to return your item first. Once your return is accepted, you can place a new order separately.
Refunds
Once we receive and inspect your return, we will notify you of its approval status. If approved, a refund will be processed to your original payment method within 10 business days.
Important:
- Banks and credit card companies may take additional time to process and post the refund.
- If more than 15 business days have passed since your refund was approved, please contact us at info@thegoodvibes.uk.
Return Responsibility
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Returned items remain your responsibility until they reach us, so ensure they are packed securely to prevent damage.
- Always obtain proof of postage when returning items in case you need to track your shipment.
- We are not responsible for items returned by mistake. If we can locate the item, we may ask you to cover the shipping cost to send it back.
Fair Use Policy
We monitor return activity to keep this policy fair and sustainable for all customers. If we notice an unusual pattern of excessive returns, such as:
- Frequent orders and returns beyond a reasonable amount.
- Returned items that don't match what was ordered.
we may get in touch to discuss it, and in serious or repeated cases we reserve the right to restrict or deactivate accounts associated with return abuse. If you believe this is in error, contact our Customer Care team for clarification.
If your account has been restricted but you need to make a valid return, please contact us. A return label will be provided, but you will be responsible for return shipping costs.
For any questions or further assistance, please contact us at info@thegoodvibes.uk.
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