Dear Buthaina,
Thank you for your feedback. We're sorry to hear that the Galaxy Counters did not taste as expected.
We would, however, like to clarify for the benefit of other customers that the chocolate supplied was not expired and was within its stated best-before date when dispatched from the UK.
As this order contained several chocolate products and was shipped internationally to Dubai during the summer, unfortunately chocolate can be affected by the very high temperatures experienced during international transportation and final delivery. Heat exposure can alter the taste, smell, appearance and texture of chocolate even when the product is within its best-before date.
We ensure that our products are checked before dispatch, but unfortunately we cannot control the temperatures parcels may be exposed to once they are in the courier network.
Nevertheless, we're sorry that the product did not reach you in the condition you expected and appreciate your feedback.
Kind regards,
The Good Vibes Team