FAQs
Frequently Asked Questions (FAQ)
1. How do I apply a discount code?
To apply a discount code, simply enter it at checkout in the "Discount Code" field. Your discount will be automatically applied to your order total.
2. How long does it take for my order to ship?
Orders typically ship within 4-6 weeks after being placed. To keep costs low, orders up to 20kg are consolidated. All orders are dispatched from the UK via DHL Express, ensuring reliable and guaranteed delivery.
4. Can I change the shipping address after placing my order?
If you need to change the shipping address, please contact us within 24 hours of placing your order, and we will do our best to assist you.
5. Do you offer gift cards?
Yes, we offer gift cards in various denominations! You can find them on our website under the "Gift Cards" section.
6. Can I subscribe to your newsletter?
Yes! You can subscribe to our newsletter to receive updates on new arrivals, exclusive offers, and more. Simply enter your email at the bottom of the page to sign up.
7. Can I order by phone or email?
Currently, we only process orders online through our website. However, feel free to reach out if you need help placing an order, and we’ll be happy to guide you through it.
8. What if I receive the wrong product?
If you've received the wrong product, please contact us immediately with your order number, and we will arrange an exchange or refund as quickly as possible.
9. Are there any hidden fees on my order?
There are no hidden fees! The price you see at checkout is the final price. Any applicable taxes or duties will be clearly displayed before you complete your purchase. Our pricing is all-inclusive, covering shipping and duties. However, once your order arrives in Mauritius, if you opt for home delivery, a fee will apply starting from Rs 150, depending on your region.
10. Do you offer a loyalty program?
Yes! We have a loyalty program that allows you to earn points for every purchase. You can redeem these points for discounts on future orders. Sign up on our website to start earning.
11. What should I do if I forgot my password?
If you've forgotten your password, click the "Forgot Password" link on the login page. We will send a reset link to your email.
12. What happens if my order is lost in transit?
If your order is lost in transit, please contact us immediately. We will work with the courier to resolve the issue and ensure you receive your items or a full refund.
13. Are there any size guides for clothing or accessories?
Yes, we have a size guide available on each product page. Please refer to it for accurate sizing information. If you’re unsure, our customer service team can assist you.
14. How can I get in touch with customer support?
You can reach our customer support team through this chat, by email at info@thegoodvibes.uk, or by phone at +447450854790. We’re happy to assist you with any questions!