At The Good Vibes, we are committed to providing a seamless and reliable shipping experience to our customers worldwide. All orders are shipped directly from the United Kingdom, and shipping rates are calculated based on weight, destination, and selected shipping service.
Processing & Dispatch Times
- All orders are processed within 1–2 business days (excluding weekends and UK public holidays).
- Once dispatched, you will receive an email confirmation with tracking details (where applicable).
Shipping Services & Estimated Delivery Times
We work with trusted carriers including Royal Mail, DHL, FedEx, Yodel, and UPS to ensure efficient international delivery.
You can choose from the following shipping services at checkout:
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Economy International
Estimated Delivery: 10–60 business days
Untracked service
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Standard International
Estimated Delivery: 3–17 business days
Tracked service
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Express International
Estimated Delivery: 2–11 business days
Tracked service
⚠️ Please note: Delivery times are approximate and may vary due to customs processing, courier delays, natural disasters, or other unforeseen circumstances outside of our control.
Shipping Zones
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Zone 1 – Europe: 5–7 business days (average)
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Zone 2 – North America (United States & Canada): 7–10 business days (average)
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Zone 3 – Africa, Asia, South America, Oceania: 10–15 business days (average)
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Zone 4 – World Zone 2 (Australia, New Zealand, Pacific Islands): 10–15 business days (average)
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Zone 5 – USA (World Zone 3): 7–10 business days (average)
(The delivery time-frames listed above are general guidelines and apply once your order has been dispatched. Please note that the Economy, Standard, and Express options you select at checkout will determine the final estimated delivery window.)
Shipping Rates & Real-Time Pricing
- Shipping costs are automatically calculated at checkout based on location, weight, and selected service.
- Our system uses real-time carrier rates for accurate pricing.
Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or fees set by your country’s customs authority.
- These charges are the responsibility of the customer.
- If your parcel is held by customs, delivery may be delayed.
Tracking & Delivery Confirmation
- Tracking is available for Standard and Express services only.
- Economy International does not include tracking.
- Tracking details (when available) will be sent in your dispatch confirmation email.
Lost, Delayed, or Missing Shipments
- If your order is delayed, please allow an additional 5 business days before contacting us.
- In the case of a lost parcel, we will assist in filing a claim with the shipping carrier.
- We cannot be held responsible for delays caused by customs, postal strikes, natural disasters, or other external factors.
Returns & Refunds
- Returns are the responsibility of the customer, including shipping and postage fees.
- We recommend using a trackable shipping service for safe returns.
- If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we’ll be happy to assist.
Thank you for your understanding and support. 💌
For any further questions, please contact our customer support at info@thegoodvibes.uk.
📦 Shop now: thegoodvibes.uk 🚀
