Refund & Return Policy – The Good Vibes
At The Good Vibes, we strive to provide a seamless shopping experience. If you're not satisfied with your purchase, please review our refund and return policy below.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must:
- Be in its original condition, unworn or unused, with tags attached.
- Be in its original packaging with all included accessories.
- Be accompanied by a receipt or proof of purchase.
To initiate a return, please contact us at info@thgoodvibes.uk. Returns must be sent to:
📍 Return Address:
112 Alfred Street
Gloucester, GL1 4BU
United Kingdom
If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Buyer Responsibility:
- Buyers are responsible for all return shipping and postage fees.
- We strongly recommend using a trackable shipping method to ensure the safe return of your package.
- We are not responsible for lost or damaged returns in transit.
For any return-related questions, please contact us at info@thegoodvibes.uk.
Damaged, Incorrect, or Defective Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately with photos so we can evaluate the issue and offer a resolution.
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons, including:
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Beauty products (if opened or the protective seal is broken).
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Underwear & Swimwear (if the hygiene seal or labels have been removed or broken).
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Pierced jewellery (if the protective seal has been tampered with).
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Face coverings (if the seal is broken).
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Perishable goods (such as food, flowers, or plants).
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Custom or personalized products (including special orders).
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Hazardous materials, flammable liquids, or gases.
Unfortunately, sale items and gift cards are non-refundable and cannot be returned.
Exchanges
If you need a different item, the fastest way to ensure you get what you want is to return your item first. Once your return is accepted, you can place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason. Items must still meet our return eligibility criteria.
Refunds
Once we receive and inspect your return, we will notify you of its approval status. If approved, a refund will be processed to your original payment method within 10 business days.
Important:
- Banks and credit card companies may take additional time to process and post the refund.
- If more than 15 business days have passed since your refund was approved, please contact us at info@thegoodvibes.uk.
Return Responsibility
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Returned items remain your responsibility until they reach us, so ensure they are packed securely to prevent damage.
- Always obtain proof of postage when returning items in case you need to track your shipment.
- We are not responsible for items returned by mistake. If we can locate the item, we may ask you to cover the shipping cost to send it back.
Fair Use Policy
We monitor return activity. If we notice an unusual pattern of excessive returns, such as:
- Frequent orders and returns beyond a reasonable amount.
- Returned items that don’t match what was ordered.
We reserve the right to deactivate accounts and associated accounts if return abuse is detected. If you believe this is in error, contact our Customer Care team for clarification.
If your account has been deactivated but you need to make a valid return, please contact us. A return label will be provided, but you will be responsible for return shipping costs.
⚠ We reserve the right to take legal action if returned items do not match the original order.
For any questions or further assistance, please contact us at info@thegoodvibes.uk.
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